Aftersales Advisor

Pembrook Resourcing currently have a great opportunity for an aftersales advisor working with one of our clients aftersales teams, This role covers both service and parts departments within a car dealership!

 

Aftersales Advisor – The Role
·To take bookings, ensuring efficient workshop loading whilst attending to Customers’ requirements with a realistic and professional manner
·To communicate well within departments
·To be pleasant and helpful to Customers and Colleagues at all times
·Build positive relations with both Trade and Retail customers
·To Upsell products to customers
·Ensure customer feedback is fed to the appropriate people
·Follow company procedures and standards
·Use online system to update all information
·Put all Parts into stock, front counters and onto displays
·Put all needed Parts onto work stations of the Workshop for the days jobs
·Order any parts needed
·Exchange and Return any incorrect Parts
·Telephone, Email and Customer based for queries and orders
·Use systems such as Kerridge to load all information onto online systems
·Upsell extra parts to customers - Trade and Retail

Aftersales Advisor – Individual Requirements
·Previous Parts and Service Experience
·Warranty Experience - Desired
·Organised
·Methodical
·Time Efficient