SERVICE ADVISOR
DUNSTABLE | £30,000–£32,000 BASIC | £38,000 OTE | MONDAY–FRIDAY 08:00–18:00 | 1 IN 3 SATURDAYS

Pembrook Resourcing is recruiting a Service Advisor for an automotive dealership in Dunstable.

Offering a basic salary of £30,000–£32,000 with the opportunity to earn £38,000 OTE, this is a great opportunity for someone with strong customer service and organisational skills looking to develop their career within the automotive industry.

Importantly, previous motor trade experience isn't essential. Candidates from other customer-facing service, scheduling or coordination backgrounds will also be considered.

THE OPPORTUNITY
This is a customer-focused role where you'll be responsible for managing service enquiries, coordinating bookings and ensuring customers receive a professional and efficient experience throughout their journey.

You'll work closely with the workshop team to keep everything running smoothly, manage expectations and ensure customers are kept informed.

THE ROLE

• Handling customer enquiries, service bookings and appointment scheduling.
• Keeping customers updated on vehicle progress, costs and completion times.
• Liaising with Technicians and workshop colleagues to coordinate workflow.
• Preparing service documentation, estimates and job records.
• Managing customer expectations and resolving queries professionally.
• Ensuring a smooth and positive customer handover experience.

WHAT WE'RE LOOKING FOR

• Previous customer-facing experience within a service-led environment.
• Strong communication and relationship-building skills.
• Excellent organisation and administration abilities.
• Confidence managing multiple enquiries and competing priorities.
• A proactive, professional approach with a genuine focus on customer satisfaction.
• Previous automotive Service Advisor experience would be advantageous but is not essential. Candidates from comparable customer service, scheduling or coordination environments will also be considered.

THE PACKAGE

• £30,000–£32,000 basic salary.
• £38,000 OTE (not guaranteed).
• Monday–Friday, 08:00–18:00.
• 1 in 3 Saturdays (hours to be confirmed).
• Opportunity to develop within an established automotive dealership.

THE PEMBROOK DIFFERENCE
If you apply, we'll speak with you first. We'll talk through the opportunity, understand your experience and only take things further with your agreement.

INTERESTED?
If you're an experienced Service Advisor or have transferable customer service skills and are looking for your next opportunity, we'd love to hear from you.